Talk to a person
We reply within one working day — usually much faster.
Email us
Every message is read and answered by a real member of the small team that makes the books — not a bot, not a ticket queue.
To help us help you fast
- About an order? Include your order ID (it starts with tt_ and is in your confirmation email) or the email address you ordered with.
- Tracking? Your private order page link is in your confirmation email — full details on the Delivery & returns page.
- Photo deletion? Say the word and it's gone immediately — see Photo safety.
- Press or partnerships? Same address — put "Hello from..." in the subject and it'll find the right person.
Before you write
The FAQ answers the most common questions — how the illustration works, timings, ages, and how preview-before-printing works.
Unhappy about anything? Tell us first — we'd rather fix it than lose you. If we can't, our Terms and Delivery & returns spell out exactly what you're owed.